Are we here to help or to shame?

Dashboards and scorecards can help our business or hurt it.

If the purpose of the dashboard is to highlight pain points and deploy necessary resources to relieve the pain, then employees will gladly share the information we ask for.

If, on the other hand, the scorecard is perceived as a ploy to improve performance by shaming the few who don’t seem to keep up with the rest, then employees argue, cheat, and lie in attempts to withhold incriminating information. And performance won’t get better.

We must ask ourselves: why are we tracking the metrics that we have? And do our employees understand our purpose?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s